- New Delhi, India
- Watford, UK
- +91 98116 50204
- +44 7442145920
- info@fikrait.com
Aligning technology, processes & people to deliver customer-centric value with ServiceNow.
In today’s digital-first world, transformation is about more than tech—it’s about unifying vision, experience, and operations. At Fikra, we partner with enterprises to design and execute digital strategies that scale. From IT modernization to multi-channel customer journeys, we make your digital ambition a reality.
Consolidate IT services into a shared platform
Build foundational ServiceNow catalog and onboarding
Standardize workflows across business units
Integrate ServiceNow into department-level processes
Centralize and govern platform capabilities
Drive continuous improvement and scalability
Fikra guided us from assessment to operation — transforming our IT and business services with minimal disruption.
Define strategic goals and success KPIs
Program roadmap, workflows, and execution plan
Map platform-to-service alignment
Launch core platform with governance
Launch core platform with governance
Enhance platform with performance and innovation
| Stage | People & Process | Technology Used |
|---|---|---|
| Initiate | Virtual Agent | ServiceNow VA |
| Determine | AI Classification | ML/AI |
| Assign | Orchestration Engine | RPA / IntegrationHub |
| Collect / Input | User Forms & APIs | Integrations |
| Sort / Compare | Automated Workflows | AI + Decision Tables |
| Approve / Process | Business Rules | Orchestration |
| Track / Report | Analytics Team | Predictive Analytics |
Fikra combines people, process, and AI-driven technology to create a frictionless digital environment.
Digital Transformation Consultancy, Platform Roadmap and Integration strategy.
Solution Design & Implementation, System Migration, Health Scan & Remediation Roadmap.
Governance & L-3 support, Admin, performance, security and monitoring.
Fikra is leading IT consulting specialized on enterprise digital transformation, technology and business transformation
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